Privacy Policy
Last updated: January 2026
1. Introduction
TikTokshop ("we", "our", or "us") is operated by Fluxion Innovation, a company registered in Kenya. We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
We collect information you provide directly to us, such as when you create an account, complete your profile, or contact us. This includes your name, email address, phone number, location, social media handles, and banking information for commission payments. We also automatically collect certain information about your device and how you interact with our platform, including IP address, browser type, pages visited, and time spent on pages.
3. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services; process your commissions and payments; send you service-related announcements and updates; respond to your inquiries; analyze usage patterns to enhance user experience; and comply with legal obligations. We may also use your information for marketing purposes with your consent.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We may retain certain information for longer periods when required by law or for legitimate business purposes, such as maintaining transaction records for accounting and legal compliance.
6. Third-Party Sharing
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with service providers who assist us in operating our website and conducting our business, such as payment processors, logistics partners, and customer service providers. These third parties are bound by confidentiality agreements and are only permitted to use your information as necessary to provide services to us.
7. Your Rights and Choices
You have the right to access, update, or delete your personal information at any time by logging into your account or contacting us. You may also opt out of receiving promotional communications from us. Residents of Kenya and other jurisdictions may have additional rights under applicable data protection laws.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie settings through your browser, though disabling cookies may affect the functionality of our services.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such modifications constitutes your acceptance of the updated Privacy Policy.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at [email protected] or write to us at our office in Nairobi, Kenya.